My Wellness Health — Terms and Conditions

Effective Date: 16th June 2026 to 16th June 2028

Welcome to My Wellness Health. By registering, accessing, or using our platform, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By creating an account, submitting personal information, or using any services provided through My Wellness Health, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these Terms, you should not use our platform.

2. Eligibility

• Be at least 18 years of age or have the consent of a parent or legal guardian.
• Provide accurate and complete information during registration.
• Have the legal capacity to enter into binding agreements.

3. Registration and KYC Requirements

To access certain services, users may be required to provide KYC information, including:

• Full Name
• National Identification Number or Passport Number
• Date of Birth
• Phone Number
• Email Address
• Physical Address
• Emergency Contact Information

Providing false or misleading information may result in suspension or termination of your account.

4. Consent to Collection and Use of Information

By registering, you expressly consent to My Wellness Health collecting, storing, processing, and using your personal and health-related information for:

• Health assessments
• Medical record management
• Blood pressure monitoring
• Blood sugar monitoring
• Care navigation and referrals
• Doctor consultations
• Report generation
• Service improvement and analytics
• Regulatory compliance

Your information will be handled in accordance with applicable data protection laws.

5. Medical Disclaimer

My Wellness Health provides health assessment and wellness support services. The platform:

• Does not provide emergency medical services.
• Does not replace professional medical advice, diagnosis, or treatment.
• Should not be relied upon as the sole basis for making healthcare decisions.

Always seek advice from a qualified healthcare professional. If you are experiencing a medical emergency, contact emergency services immediately.

6. Care Navigation and Facility Recommendations

Facility recommendations are provided for informational purposes only. My Wellness Health does not guarantee:

• Availability of services.
• Quality of care.
• Appointment availability.
• Treatment outcomes.

7. Payments and Fees

• All payment information provided is accurate.
• Fees paid are non-refundable unless otherwise stated.
• Payment processing may be conducted through approved third-party providers.

8. User Responsibilities

• Maintain the confidentiality of your login credentials.
• Use the platform lawfully.
• Provide accurate health information.
• Refrain from misusing the platform or attempting unauthorized access.

9. Privacy and Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect your information. Your information may only be shared with authorized healthcare professionals involved in your care, when required by law, or with your consent. We do not sell personal health information to third parties.

My Wellness Health is registered with the Office of the Data Protection Commissioner (Kenya). See our Data Protection page.

10. Health Records and Reports

Users may access health reports generated through the platform for personal use and informational purposes.

11. Intellectual Property

All content, trademarks, logos, software, and materials remain the property of My Wellness Health or its licensors.

12. Limitation of Liability

To the maximum extent permitted by law, My Wellness Health shall not be liable for indirect or consequential damages, loss of data, loss of profits, service interruptions, medical decisions made by users, or actions taken by third-party healthcare providers.

13. Suspension or Termination

We may suspend or terminate accounts where false information is provided, Terms are violated, fraudulent activity is suspected, or as required by law.

14. Changes to Terms

We may update these Terms from time to time. Any changes become effective upon publication. Continued use of the platform constitutes acceptance.

15. Governing Law

These Terms shall be governed by the laws of Kenya. Disputes shall be subject to the jurisdiction of Kenyan courts.

16. Contact Information

My Wellness Health
Email: info@mywellnesshealth.com
Phone: +254 706 349 849

Consent Declaration

By clicking "I Agree", registering an account, or using My Wellness Health services, you confirm that:

• You have read and understood these Terms and Conditions.
• You consent to the collection and processing of your personal and health information.
• You agree to comply with all platform policies and requirements.
• You acknowledge that My Wellness Health does not replace professional medical advice or emergency healthcare services.